Refund and Returns Policy

At Wally Castro, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. To be eligible for a return, your item(s) must be:

In the same condition you received them: unworn, unused, with tags, and in their original packaging

Accompanied by the receipt or proof of purchase

Xmas in July merchandise is final sale. No returns or refunds will be offered. Only size exchanges will be accepted in unworn, new items.

To initiate a return:

Contact us at natalia@wallycastro.com.

We’ll provide instructions and a return shipping label if your return is approved.

Do not send returns without prior approval.

Please note:

You can always contact us at natalia@wallycastro.com with any return questions.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and immediately contact us if an item is:

Defective

Damaged

Incorrect

This allows us to quickly evaluate the issue and resolve it for you.

Exceptions and Non-Returnable Items

Certain items are not eligible for return:

Perishable goods: Food, flowers, plants

Custom products: Special orders, personalized items

Personal care goods: Beauty products

Hazardous materials: Flammable liquids, gases

Sale items

Gift cards

If you have questions about the return eligibility of a specific item, please contact us before purchasing.

Exchanges

For the fastest exchange, return the unwanted item and make a separate purchase for the desired item once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval decision. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing and posting the refund may take additional time depending on your bank or credit card company.

If you haven’t received your refund after 15 business days following our approval, please contact us at natalia@wallycastro.com.

Remember:

This policy is accessible on our website for your reference.

We strive for clarity and encourage you to contact us with any questions.